Support policy

1. Support Plans:

 

Priority Support:

Аvailable for: Customers who bought a PRO version (TorTags 3+)
Response time: 1h - 2 business days
Duration + update: 3 months after purchase
Number of supported sites: 1 website

 

 

Improved Support:

Аvailable for: Customers who bought a Improved version (TorTags 2+)
Response time: 4h - 3 business days
Duration + update: 2 months after purchase
Number of supported sites: 1 website

 

Free Support:

Аvailable for: Any customers with Tormix production
Response time: 8h - 15 business days
Duration: 1 months after first contacting
Number of supported sites: 1 website

 

2. Ways to contact us:

Priority support

Ticket system, Tormix form, E-mails

Improved support

Ticket system, Tormix form, E-mails

Free support

Tormix form, E-mails

 

 

3. Working hours:

We are available virtually around the clock.

But the support department is closed on weekends and public holidays.

Often the response times may vary based on ongoing requests in the work queue.

 

4. Main types of resolved issues:

Problem with Need for resolve
Installation of Tormix components, modules and plugins BackEnd access [FTP]
Settings of Tormix components, modules and plugins BackEnd access
Tormix component operations [CRUD]
BackEnd access [FTP]


5. Support team DON'T:

 

6. Support team guarantee:

 

We are always happy to help you! Thank you for choosing us!
Your Tormix Support Team!

 

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